FAQs

Returns & Exchanges

At Rolling Greens we strive to provide the best quality plants for all of our customers. If the plant you have purchased was damaged or infested prior to you bringing it home, we are happy to exchange the plant at no cost to you. However, plants are living things and do require proper care, therefore our sales associates will determine the cause of the wilting plant on a case by case basis. For all blooming plants, returns and exchanges must be made by the end of the following business day. For all other plants, returns and exchanges must be made within 14 days of purchase. Please click here to view our return policy.

At the time of purchase, it is the client’s responsibility to inspect for damages on the product prior to leaving the store. If your product was delivered to you, it is also the client’s responsibility to inspect for any damages prior to signing the delivery acknowledgment form. For all damage claims submitted after the close of a sale or completion of a delivery, returns and exchanges are not accepted.

All holiday, seasonal, and sale items are final purchases. No exchanges or returns are accepted.

Online Orders

Yes, please reach out to customer service at onlinesupport@rg-ca.com within 24 hours and we would be happy to cancel the order and issue a full refund.

Yes, please reach out to customer service at onlinesupport@rg-ca.com within 24 hours and we will issue you a partial refund to your original form of payment.

Refunds can take 5-10 business days to show in your account, depending on your bank. If you have not received your refund after 10 business days, please reach out to customer service at onlinesupport@rg-ca.com and we will be happy to sort this out for you.

Faux potted means the nursery grow pot is placed inside the container and not directly planted. Supplies are usually used in faux potting, which includes but are not limited to plastic liners, foam bricks to prop the plant up, and sheet moss.

Our fiberclay containers come with a standard drainage hole as the container itself is made of a porous material. This means that if water accumulates in the container, the water will seep through the material and show on the exterior surface.

The fibercement containers do not come with standard drainage holes.

Live plants often have variations in color, height, and size. We try our best to select plants that look as similar as possible to the ones photographed, however, slight variations can occur.

Depending on the lighting at the time of photographing, and each computer screen’s color display setting, the colors of the containers shown on our website may vary in person.

Deliveries

If your shipping address is close enough to our delivery radius, we may be able to still fulfill your order as a local delivery. Please contact onlinesupport@rg-ca.com and we will determine on a case by case basis. 

At Rolling Greens, we strive to provide our customers with plants of the best quality. Unfortunately, we cannot guarantee plants arriving in the best shape if shipped. Therefore, we do not currently offer shipping for any live plants or arrangements and instead only offer local deliveries within 25 miles of our OnMateo location. 

Our local deliveries are currently scheduled every week on Tuesdays and Thursdays. From time of order to delivery, the average processing time is about a week or less. We currently only offer local delivery within 25 miles of our OnMateo location. For the safety of our employees, all deliveries are contactless at this time.

All of our online deliveries are door step drop off only at the moment. If you’d like to be present at the time of delivery, you may reschedule your delivery with us at least 24 hours prior to your scheduled time window. Please email onlinesupport@rg-ca.com for further assistance. For all deliveries scheduled in store, please contact the associated store directly to make any changed. 

All online orders are limited to doorstep drop off at the moment to protect our employees during this pandemic. If you require assistance of our drivers in bringing your order into your home, please contact onlinesupport@rg-ca.com for further assistance.